From Awareness Times Newspaper in Freetown

Local News
In Sierra Leone, NASSIT Observes Customer Service Week
By Aruna Turay
Oct 7, 2010, 17:06

The National Social Security and Insurance Trust (NASSIT) have on Monday 4th¬†October 2010 started a week-long celebration to mark this yearís Customer Service Week at their various branch offices across the country commencing with a grand opening ceremony at the Freetown NASSIT Western Region Office that was epitomized by the hoisting of NASSIT flag.


At the hoisting of flag ceremony, the Acting DPACS for NASSIT Mr. Peter Kenah thanked the people and Government of Sierra Leone for allowing NASSIT to operate as an independent entity without political interference over the years. He also showered praises on their customers for reposing confidence in the Trust since its inception in 2002.

The High Table During the Customer Service Week Launch

He said as a financial institution, they were joining their counterparts the world over to observe the week, the first time that NASSIT forms part of the worldwide celebration.¬† He said as an institution that was established from a humble beginning, NASSIT would observe this week in grand style in 2011 with variety of activities with support from the Director General. He noted that the customer is the pivot of what ever NASSIT is doing, for which he said it was no mistaking this yearís theme for celebration, ďthe customer is the pivot of my businessĒ was chosen. NASSIT, he went on believe and have high regard for both its internal and external customers. ďWe want to be very much aware of the role these people (customers) are playing in the NASSIT system and therefore, we put them in the center in whatever we are coming up with,Ē said Mr. Kenah.


NASSIT's DDG Awarding Certificate to Madam Millicent King


In his short speech to mark the formal launching of the Customer Service Week, NASSIT Deputy Director General in charge of Membership who also doubles as the Acting Director General, Mr. Gibril Saccoh thanked the staff for their continuous support to the scheme and their and dedication to service.¬† To customers, he commended them for their immense contribution to the development of the Trust. He said the object of the celebration is to serve as reminder to both NASSIT staff and customers of the trustís initial contract known as The Customer Charter meant to serve customers with diligence aimed at satisfying public expectations of NASSIT to perform and improve the lives of customers. ďNASSIT was designed to ensure an improved life after active service,Ē he noted, adding that that objective was what NASSIT strives to prioritize in order to achieve public satisfaction. He on that note admonished all NASSIT staff to be cooperative and work as a team through the development of the social scheme on team diversity.

Ag. DG Mr. Gibril Saccoh Hoisting the NASSIT Flag


As part of the week-long celebration NASSIT on Wednesday 6th October 2010 awarded certificates to both internal and external customers in recognition of their compliance to the provisions of the NASSIT Act by paying on time.


At the awards ceremony at their Regional Office West, the Deputy Director General in charge of Administration, Human Resource, Public Affairs and Customer Service, Mr. Joseph Mans Jr. said at NASSIT, the customer forms an integral part of development, and hence the reason  why customers rank first in all NASSIT operations.

Dedicated NASSIT Staff Posed for the Press


In conclusion he said the talk about NASSIT would never be complete without the mention of their valued customers, adding that as the customer is always right, NASSIT consider them to be partners in development. Mr. Mans Jr. also admonished the staff to be kind and patient to customers, while stating that there are four categories of customers, namely the loyalists, the apostles, the detractors, and the terrorists in every establishment. He assured customers of NASSITís continued support to them.

© Copyright 2005, Freetown, Sierra Leone.